Refused Packages

If a package is refused delivery (as indicated by the carrier), you will be responsible for the actual shipping charges incurred in returning the package to our facility.

Once we receive the package back, we will issue a credit to the original form of payment for the purchase price less the actual shipping charges incurred for the refusal of the package.

This shipping charge will apply even if you were not originally charged for shipping under a free shipping promotion.

If your package was refused accidentally and you would like to have your product reshipped, you may be subject to an additional shipping charge for the reshipment.