Here at You Customize it our goal is to make you feel as much joy when you receive your product as when we make it. We love seeing the designs and creative ideas our customers come it with, and we just want you to love the custom product you receive.
If you do not love it, return it or reach out to us and we will make it right. If you are not satisfied with you with your purchase, you may return your purchase for a replacement or refund within 30 days of receipt.
However there are some situations that are exceptions to our return policy. We will contact you if your order falls outside of our return policy. An example of a special circumstances are international orders and/or bulk orders.
YouCustomizeIt has a strict quality control process. This means that we check every product before it ships. Sometimes defective products do end up leaving our facility, or a product may be damaged during shipping. If this happens to your order we will work with you to make your product right.
Communication is key, best thing to do is send an email to us describing the issue with the product, or the changes you need made. We also ask that you attach some photos of the product you received so we can get a better idea of how to fix it.
We will work to get the product refunded or a replacement put into production as soon as possible. If we are not able to determine that the product is defective based on your pictures, we may require you to return the product to us for inspection before a determination can be made.
If you have decided that the product does not meet your expectations and you do not want to attempt to work with us to remake the product then a refund is available.
Here are the typical steps you will follow when returning a product:
The customer is responsible for shipping costs and shipping costs are not refundable.