YouCustomizeIt's "Love It or Return It" Guarantee
Here at You Customize it our goal is to make you feel as much joy when you receive your product as when we make it. We love seeing the designs and creative ideas our customers come it with, and we just want you to love the custom product you receive.
If you do not love it, return it or reach out to us and we will make it right. If you are not satisfied with you with your purchase, you may return your purchase for a replacement or refund within 30 days of receipt.
However there are some situations that are exceptions to our return policy. We will contact you if your order falls outside of our return policy. An example of a special circumstances are certain products such as furniture, rugs and/or bulk orders.
Replacing Defective Products
YouCustomizeIt has a strict quality control process. This means that we check every product before it ships. Sometimes defective products do end up leaving our facility, or a product may be damaged during shipping. If this happens to your order, we will work with you to make your product right.
Communication is key, best thing to do is send an email to us describing the issue with the product, or the changes you need made. We also ask that you attach some photos of the product you received so we can get a better idea of how to fix it.
Depending on the issue, we will work to get the product refunded or a replacement put into production as soon as possible. If we are not able to determine that the product is defective based on your pictures, we may require you to return the product to us for inspection before a determination can be made.
Returning a Product
If you have decided that the product does not meet your expectations and we are unable to remake the product to resolve the issue, then a refund is available.
Return for Refund Process
Here are the typical steps you will follow when returning a product:
- Email us, within 30 days of receiving the shipment, to get instructions for your return
- Send the product(s) back to our facility
- Wait for the product(s) to be delivered back to our facility
- Once received, the price of the product(s) will be refunded back to the original payment method within 3–10 business days in most situations
Please Note: The customer is responsible for return shipping costs and original shipping costs are not refundable.