Production & Shipping Delays
At YouCustomizeIt, our goal is to meet or exceed your expectations. See our Customer Reviews to see that we do indeed succeed most of the time!
Because we are only human, sometimes things may happen that cause both production delays and/or shipping delays.
Production delays are typically caused by the following:
Artwork for every order is reviewed before it is made.
Sometimes the artwork cannot be produced effectively, or it does not meet our content guidelines, or the graphic artist recommends an improvement. When this occurs, we sent out emails and call you to confirm the changes.
We need your help to minimize production delays and to keep your order on schedule by promptly responding to our emails and phone calls.
Changes to Order
Changes to the order after it has been placed can result in production delays.
Every custom product made is made by a human being and we are all fallible. We all make mistakes.
When a products fails quality control, it has to be re-made. This will sometimes delay a product, however, we feel that it is better to sent you a quality item a little late, then a sub standard product on time.
When products fail quality control, new items have to be made and sometimes this cause inventory issues. We try our best not to bother you with our issues, however we want you to know that these issues are real for us and we always do our very best to get your order out on time or ahead of time.
Check our reviews to see what other customers say about us!
Shipping delays can be frustrating, especially when we made and shipped out your order in a timely manner. We have to rely on the shipping companies to do their part and deliver to you in that same manner.
In terms of shipping services, FedEx & UPS usually deliver on time, provide excellent tracking, and normally guarantee their delivery times.
The don't guarantee delivery times during the November and December due to the high volume of packages that go through their system.
USPS has phenomenal pricing, mediocre tracking, and they do NOT guarantee their delivery times.
None of the companies can control Mother Nature. When inclement, or severe, weather hits various parts of the country, shipments usually get delayed.
So, when you order something and you need it by a certain date, we recommend selecting ground or express methods to ensure you have good tracking!
Contact us if you have any questions.