Order Modification / Cancellation Policy
The moment you submit your order, we start working to get it to you as quickly as possible. But, we know - mistakes happen.
We use various different technologies to manufacture our products. Depending on the technology, the time of day the order is placed, and the specific item ordered, we may be able to cancel/change your order.
However, if your order is already in production (i.e. we have started making it for you), then we will be unable to modify it.
Just know, that if you want to modify your order, we'll do everything possible to cancel/change your order.
If your order has entered production, you can do one of the following:
- Receive and return the order, following our return policy
- Get an immediate refund, less a 20% cancellation fee
If your order has already shipped, you must receive and return the order, following our return policy
If you need to cancel/change an order, please contact us as soon as possible.