Orders, Shipping and Return Policy

Frequently Asked Questions




Ordering Options

We provide you with three easy ways to place an order:

  1. Online - available to you 24/7. Safe and Secure for you to use and our privacy policy ensures that your information will not be shared with anyone!
  2. By Phone - you can call us at 281-816-3285 between 9am and 4pm CST. We will gladly process your order over the phone.
  3. By Email - you can email us at with your order. Please do NOT include your credit card information in the email, but DO include your phone number, so that we can call you back to process the order.

Order Modification / Cancellation Policy

The moment you submit your order, we start working to get it to you as quickly as possible. But, we know - mistakes happen.

We use various different technologies to manufacture our products.  Depending on the technology, the time of day the order is placed, and the specific item ordered, we may be able to cancel/change your order. However, if your order is already in production (i.e. we have started making it for you), then we will be unable to modify it.

Just know, that if you want to modify your order, we'll do everything possible to cancel/change your order.

If your order has entered production, you can do one of the following:

If your order has already shipped, you must receive and return the order, following our return policy

If you need to cancel/change an order, please contact us as soon as possible.

Payment Options

Credit Cards and Paypal

We accept all major credit cards - Visa, Mastercard, American Express, Discover and PayPal.

We also accept debit cards with the Visa or Mastercard Logo on them.

On PayPal, you can use your PayPal account, or you can pay with Visa, Mastercard or Discover Card.

All personal information you submit is encrypted and 100% secure.


Our prices are in US dollars.

For international orders, the monetary conversion will take place through your credit card company.

Sales Tax

Sales tax will be charged on all Texas orders (8.25%)

Shipping Policy

How will my order ship?

Shipping Methods

We ship using FedEx and U.S.P.S., depending on the shipping method that you choose.

Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so. (For example if you select FedEx Express Saver and it will take 3 days to get the products to you while FedEx Ground will only take 2 days, - we will switch your order to go out with FedEx Ground.)

Orders submitted with the wrong shipping information will need verification and therefore will be delayed and the above shipping policies will not apply.

If you need your package shipped by a certain date and time please contact us and we will try our best to accommodate you and your timeframe.

When will my order ship?

Products are shipped as quickly as possible after they are produced and checked for quality. The ship time may vary based on the particular product you buy. Please refer to the product page or your order status link for the most up-to-date information.

Note: YouCustomizeIt provides "Expected Ship Dates" based on the assumption of normal production and shipping conditions. The following issues can delay a shipment and may result in the shipping estimate being inaccurate.

Contact us if you have any questions.

Holiday Schedule

We observe the folling holidays and do not ship orders on these days.

Also see FedEx Holiday Schedule

When will my order arrive?

Order arrival varies based on when your order is ready for shipment and the shipping method you chose at checkout.

Contact us if you have any questions.

Do you ship outside the USA?

Yes, we do.

We ship to almost all countries via U.S.P.S International or FedEx International. All international customers are responsible for any customs charges, duties, or any export fees for importing from the United States . YouCustomizeIt only charges for shipping cost.

If the country you are looking for is not available, please contact us with the heading "Country Request" and we will respond to your request in a timely manner.

Do you ship to APO / FPO addresses?

Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

What happens if I refuse a delivery?

If a package is refused for delivery, the customer will be responsible for actual shipping charges back to our store. Once we receive the package back in our facility, we will issue a credit to the original form of payment for the purchase price less the actual shipping we incurred for the refusal of the package. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Damaged & Lost Shipments

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Return Policy

100% Satisfaction Guarantee

All of us here at YouCustomizeIt smile when we get to see the amazing designs our customers co-create with us. Manufacturing beautiful products is truly a joy and we want you to feel the same about your creation.

If you are not satisfied with your purchase, you may return your purchase for a replacement or refund within 30 days of receipt.

Replacing Defective Products

We strive to produce quality products for our customers, and we check every product before it ships out. However, every once in a while a defective product will leave our warehouse, or the product is damaged during shipment. In both of these cases, we will work to make things right.

To start the process, simply email us about your issue (with pictures, to expedite the process), and we will work to get the product refunded or a replacement put into production as soon as possible.

If we are not able to determine that the product is defective in your pictures, we may require you to return the product to us for inspection.

Returning Products For A Refund

We understand that sometimes products don't meet expectations, and you may want to return it for a refund.

If you would like to return a product, email us letting us know why you would like to return the product, and we will help you start the returns process.

How Does a Return Work?

The following are the typical steps of a return with YouCustomizeIt:

  1. Email us, within 30 days of receiving the shipment, to get approval and instructions for your return
  2. Send the product(s) back to YouCustomizeIt
  3. Wait for the product(s) to be delivered back to YouCustomizeIt
  4. The price of the products is refunded back to the original payment method