YouCustomizeIt's "Love It or Return It" Guarantee
Here at YouCustomizeIt our goal is to make you feel as much joy when you receive your product as when we make it. We love seeing the designs and ideas that our customers create, and we want you to love the custom product you receive.
If you are unhappy with your product, you may return it, or reach out to us and we will make it right. If you are not satisfied with your purchase, you may return your purchase for a replacement or refund within 30 days of receipt.
However, there are some exceptions to our return policy. We will contact you if your order falls outside of our return policy. For example, we do not accept returns on large products/orders such as furniture, rugs and/or bulk orders.
Replacing Defective Products
YouCustomizeIt has a strict quality control process. This means that we check every product before it ships. Sometimes defective products do end up leaving our facility, or a product may be damaged during shipping. If this happens to your order, we will work with you to make your product right.
If there is an issue with your product, please send an email to us describing the issue with the product, or the changes you need made. We also ask that you include photos of the product that you received to help us get a better idea of how to fix it.
Depending on the issue, we will work refund the product or get a replacement put into production as soon as possible. If we are unable to identify any defects with the product based on your pictures, we may require you to return the product to us for inspection before a determination is made.
Returning a Product
If the product that you received does not meet your expectations and we are unable to remake the product to resolve the issue, then a refund is available.
Return for Refund Process
Our return and refund process is outlined below:
- Contact us, within 30 days of receiving the shipment, to get instructions for your return
- Send the product(s) back to our facility 1
- Wait for the product(s) to be delivered back to our facility
- Once received, the price of the product(s) will be refunded back to the original payment method 2
2 Refund amount does not include any discounts and shipping charges. Customer is responsible for any return shipping costs. If the resulting order after return no longer meets the requirements for a promotional discount/coupon, it will be removed. (eg. free shipping discount may no longer apply)