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Hello Donald, this is one of our older products and we have a newer version that you may like better. Our customer service team will be reaching out to see what we can do for you.
Reviews for Double Wall Tumbler with Straw
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3 Customer Reviews (Filters Applied - Newest Reviews First)
cheap tumbler
Reviewer: Donald G. Wenger | Verified Customer
Date: Dec 01, 2023
Product: Monogrammed Damask Double Wall Tumbler with Straw (Personalized)
Basically a plastic cup with a paper inside that doesn't look very well done. A bit cheap looking. I thought it would look better.
Reviewer: Brenda | Verified Customer
Date: Dec 19, 2019
Product: Llamas Double Wall Tumbler with Straw (Personalized)
I was very disappointed with my finished product. Desinging it was easy enough. The website was user friendly, but the finished product was way below expectations. It looks like a child put it together in a hurry. The design is right, but the paper doesn't line up and is just folded over itself at the back. It looks like it was cut with kid scissors and even has a spot that is torn like they got in a hurry and just ripped the last of it off. See the pictures and you will know what i mean. For the amount I paid for this cup, I expected better quality work. I will not be using this website again.
We are so sorry that you were unhappy with your product. The insert for this product is machine cut, but appears that the blade might have been dull and his product should not have passed quality control. We truly apologize for our error. A replacement tumbler is on it's way to you.
Regarding the seam in the back, unfortunately due to the manufacturing process for this product, we are unable to fully seal the seam. Our other products, notably our travel mugs do not have this problem.