I was very disappointed with my finished product. Desinging it was easy enough. The website was user friendly, but the finished product was way below expectations. It looks like a child put it together in a hurry. The design is right, but the paper doesn't line up and is just folded over itself at the back. It looks like it was cut with kid scissors and even has a spot that is torn like they got in a hurry and just ripped the last of it off. See the pictures and you will know what i mean. For the amount I paid for this cup, I expected better quality work. I will not be using this website again.
We are so sorry that you were unhappy with your product. The insert for this product is machine cut, but appears that the blade might have been dull and his product should not have passed quality control. We truly apologize for our error. A replacement tumbler is on it's way to you.
Regarding the seam in the back, unfortunately due to the manufacturing process for this product, we are unable to fully seal the seam. Our other products, notably
our travel mugs do not have this problem.
Share
Pin
