Customer Experience Reviews
At YouCustomizeIt.com we strive to provide a great buying experience, quality custom manufactured products, and excellent customer service.
But don't just take our word for it, check out our reviews below to see what our customers are saying about their shopping experience with us:
Recent Reviews (Write A Review)
Very cute! Nice colors! Seems pretty durable. Thank you!
Reviewer: Susan Chermak | Verified CustomerDate: Jul 24, 2018Super cute products and very easy to use customization! I will definitely be back to order gifts. This particular item was a sunshade for my spoiled puppy dog! I have to keep the sun off her face on the way to dog training. What a fun and unique way to keep her cool in style!
Reviewer: Michelle M DenzerDate: Jul 23, 2018Clever matching everything, which I loved. Could have been just a little better quality, but I understand you are trying to keep costs down. The one thing that stands out is the night light. Not much light. It looks cute though.
Reviewer: Andree Amland | Verified CustomerDate: Jul 23, 2018I am so happy with the cup I ordered for my boyfriend. There was a delay in the shipment, but communication was great. I was informed and even called by a person regarding the delay. I would definitely order from again! 5 star customer service and great products! Thank you.
Reviewer: Tamara Dagner | Verified CustomerDate: Jul 23, 2018Product was ordered for a family friend's birthday. He's a musician who loves to cook. I was concerned about two issues. 1. Product quality. 2. Potentially three week delivery.
I'm happy! Quality is excellent and delivery less than a week.
I will be a repeat customer.
I can't wait to see the smile on my friend's face when he opens the gift.
Lately, most items I've ordered on line yielded more trash than treasure.
Thank you!
Reviewer: Cheryl Zelinsky | Verified CustomerDate: Jul 23, 2018I wish I could have made one of the words larger in font size. The word welcome. lots of choices. Hope I made the right choice.
Reviewer: Patricia PerryDate: Jul 22, 2018We will be reaching out to you
I will see when I receive the item if it actually looks close to the picture. I am painting my bedroom furniture and couldn't find a body pillow case that I liked. I stumbled across this site. It was easy to use and lots of good designs and colors to chose from. Prices are a little high, hence the 4 stars.
Reviewer: Alicia WalkerDate: Jul 21, 2018was not terribly easy navigating the fonts, colors, designs but in the end all is well
Reviewer: Jeanne MoskalDate: Jul 17, 2018When I tried to get the 15% off coupon code, it would not take any email address I put in. I was very disappointed about not being able to save some money!!
Reviewer: Jeannie BetheaDate: Jul 15, 2018We show that the system did generate a unique customer coupon code for you, we will be contacting you to further resolve this.
Very easy process and super cute items to select from!
Reviewer: Andrea RobinsonDate: Jul 13, 2018Amazing how detailed you can customize your item. Exctied to get it!
Reviewer: Joan DoeringDate: Jul 12, 2018I love your designs and how helpful your website is. You guys are amazing with gifts. I got a computer case for my mom and it looks beautiful! Thank you so much!
Reviewer: ErikaDate: Jul 11, 2018My 10 year old was so excited to pick out and design her father this ball marker and divot tool. They thoroughly enjoy golfing together.
*** side note... there was an issue with the print fitting on the ball marker. She had originally designed it to have the initial AND the name. Customer service called and emailed to let us know that it would be super tiny and mostly illegible should it remain that way. Said they could do it, but it would not really readable. I truly appreciate the call, they could have just sent it as it and then I am sure my daughter would have been disappointed. She chose to just have the initial placed on it. So happy with the level of customer service!
I definitely see myself ordering more from youcustomizeit.com
Reviewer: Nena Stringham | Verified CustomerDate: Jul 11, 2018Using the design tool to create three different color choices for polka dot metal lunch boxes for a birthday with friends was FUN! Good color choices and fairly easy to figure out how to make changes. Hope they look this great when they arrive!
Reviewer: Barbara FruhlingDate: Jul 09, 2018The product looks great and my wife is very happy with the character it adds to her new car.
Reviewer: Dominic Restani | Verified CustomerDate: Jul 09, 2018Love it!
Reviewer: Barbara Royster | Verified CustomerDate: Jul 07, 2018Hello
First off - I'd like to thank you for the wonderful phone support I rec'd on this rush order and the advice. Tracie Ward was wonderful - I wish all companies, that I deal with, had someone so knowledgeable and supportive to offer customer service.
The act of ironing on was very easy
My suggestion - there be grid lines or a "center markers" for both width and height - on the clear vinyl to help center the product on the item you are transferring it to. That was my biggest challenge. If you look at my design, you visually can't easily tell the center - (which is why I am giving you 4 stars)
I will definitely use your company again and recommend to other.
Thank you for helping to make my idea a reality.
Reviewer: Christine Crepeault | Verified CustomerDate: Jul 05, 2018First off - I'd like to thank you for the wonderful phone support I rec'd on this rush order and the advice. Tracie Ward was wonderful - I wish all companies, that I deal with, had someone so knowledgeable and supportive to offer customer service.
The act of ironing on was very easy
My suggestion - there be grid lines or a "center markers" for both width and height - on the clear vinyl to help center the product on the item you are transferring it to. That was my biggest challenge. If you look at my design, you visually can't easily tell the center - (which is why I am giving you 4 stars)
I will definitely use your company again and recommend to other.
Thank you for helping to make my idea a reality.
Awesome custom job and delivered ina few days! Very happy with my special waste baskets!!!
Reviewer: Barry Green | Verified CustomerDate: Jul 04, 2018Great work! Fast service!
Reviewer: Anna N Partridge | Verified CustomerDate: Jul 03, 2018Easy to order and personalize, the blanket was very plush, and very nice quality and delivery was very fast! It was s baby shower gift and my daughter loved it!
Reviewer: Cynthia Beauchamp | Verified CustomerDate: Jul 02, 2018Everything was really easy, the only problem was my OCD and trying to find the PERFECT combination lol...I will buy again.
Reviewer: Jonnie Fritz | Verified CustomerDate: Jul 01, 2018I Love it!!!
Reviewer: Brandon DavisDate: Jun 30, 2018I ordered this garden flag for my daughter in laws baby shower. She is having a girl and shower is penguin themed. I love love love the way the flag came out. colors are perfect.. design is exactly what i was looking for. The web site was very user friendly and it arrived on the date promised!!! I would recommend this company 100% and will order from here again... as well as recommend it to everyone at the baby shower in August!
Reviewer: maryellen c noah | Verified CustomerDate: Jun 27, 2018Great job! Wonderful ordering experience! Personalization made easy! Love it!!
Reviewer: Carol Gallun | Verified CustomerDate: Jun 27, 2018Great service. Prompt delivery. Easy website to use and excellant design tools. Highly recommend this company.
Reviewer: Scott Ramsey | Verified CustomerDate: Jun 27, 2018He website was easy to navigate and the options were amazing!
Reviewer: Terrie Masera | Verified CustomerDate: Jun 26, 2018It was really easy to design your own item. I just designed a couple of garbage cans for my business and am looking forward to seeing how they turned out.
Reviewer: Stacey VecellioDate: Jun 26, 2018You caught my mistake in my order and sent the right item. No extra charge for it so it wouldn't be delayed. I was reordering when I saw the email from you. Good looking out. Keep doing what you do. Thank you so much.
Reviewer: Doris Boyer-Cummings | Verified CustomerDate: Jun 26, 2018Awesome
Reviewer: KELLY RICHARD | Verified CustomerDate: Jun 25, 2018Easy to order. Beautiful, classy designs and items to choose from.
Reviewer: Rosemary Luckie | Verified CustomerDate: Jun 25, 2018Before getting my custom license plate, I contacted customer service and they were on it. They responded immediately. The same day they shipped my item. Looks just like I made it. Very satisfied.
Reviewer: Victoria Morgan | Verified CustomerDate: Jun 24, 2018It was easy and the price you see is what you get. Not false advertising like some sites. I just ordered so I have to wait to see the quality of the tag's. But the website is fantastic. Love it. I might order this for my daughter's for Christmas. If not the plate then the frame. I got both. GOOD PRICE. Been looking forever. Thank you
Reviewer: Doris Boyer-CummingsDate: Jun 20, 2018It would be nice to have a choice of musical notes that separate from a group. Such as a single Treble Clef. Other than that everything was helpful.
Reviewer: Sherry Hines WilsonDate: Jun 19, 2018If you are ever having trouble finding something you are looking for, feel free to contact us. We are always expanding our design catalog and love getting feedback like this.
Both the company and what I ordered/received beat my expectations. Great product and not over-priced. Tracie is also very friendly and helpful.
Thank you.
Reviewer: Jayda Knight | Verified CustomerDate: Jun 19, 2018Absolutely wonderful. Customer service went above and beyond to make sure it was perfect. Just thrilled with the end product.
Reviewer: Shelia DeRossett | Verified CustomerDate: Jun 19, 2018I was able to find what I needed easily and found a design to match my daughter's baby shower. I had fun customizing. I was able to easily find all the designs I wanted. It turned out perfect.
Reviewer: Kimberly Piszczek | Verified CustomerDate: Jun 17, 2018Called to place the order after I became confused. Customer service was EXCELLENT, patient and thorough. I will DEFINITELY be using this company again!!
Reviewer: SKCZEC | Verified CustomerDate: Jun 17, 2018Your site was very easy to use it was easy to roam through the site it was quite fun designing bag for my wife
Reviewer: Walter AlfonsoDate: Jun 16, 2018Great work, great price. Would recommend them to anyone looking for something "special".
Reviewer: Jeff Uslan | Verified CustomerDate: Jun 13, 2018The flag turned out beautifully, perfectly centered, very clear photo quality, great color! I really love it!
Reviewer: Teresa Jones | Verified CustomerDate: Jun 13, 2018I had a blast designing and being creative. Thank you!
Reviewer: Elizabeth Braggs | Verified CustomerDate: Jun 13, 2018Easy Peasy! Quick too!
Reviewer: Thomas SmithDate: Jun 12, 2018It was easy to design my own stuff and I just love this website. They shipped fast so didn't take long to get my stuff. I will order again soon.
Reviewer: Rachael DyeDate: Jun 12, 2018We love it. Excellent quality, looks just like we designed it. And the price Perfect!
Reviewer: Diana G. | Verified CustomerDate: Jun 11, 2018Excellent
Better than expected and very fast shipping
Reviewer: Stacy Beach | Verified CustomerDate: Jun 11, 2018So glad I found this site! So many ideas and designs and products, oh my! The design site is easy to use and you always have the option to change or undo. Can't wait to get my order!
Reviewer: Jan MaddenDate: Jun 11, 2018Easy to order, came quickly, very cute item
Reviewer: Janis Frank | Verified CustomerDate: Jun 10, 2018Very nice product. Artwork came out very crisp. Exactly what I expected.
Reviewer: chlogburn | Verified CustomerDate: Jun 07, 2018I love my product! Came out great would definitely purchase more stuff from yall in the future!!
Reviewer: Gabriela Hernandez | Verified CustomerDate: Jun 07, 2018I'm the Manager of our local taxi company. I've started a contest between all the drivers to see who can get the most rides. Wayne here won for the month of May. I'm so impressed with this product I'm customizing a 2nd and 3rd place winner today and I'm certain I'll be back every month!
Reviewer: Tiffany Matthews | Verified CustomerDate: Jun 05, 2018It was easy to design my mouse pad and wrist pad. Will order from them again.
Reviewer: Rachael DyeDate: Jun 05, 2018I had a blast designing my very own iron own. I am testing one before making the official order in the coming weeks. I can only imagine it will be as beautiful than expected.
Reviewer: Elizabeth BraggsDate: Jun 05, 2018The only thing I would suggest is that you monitor emails - specifically "Help" section. I had a question and left a message a couple of times, but I never heard back from anyone. I believe it was over a weekend, so maybe that was the problem, but I would have thought the message would have been picked when people returned to work.
Other than that minor problem, everything I have ordered I have been very pleased with and will continue to order from you.
Thanks.
Reviewer: Mary Ross R Bonds | Verified CustomerDate: Jun 05, 2018Instead of outsourcing our customer service overseas, we handle all our own customer service. Consequently, our customer service team is only available Monday-Friday 9am-4pm CST. Because of this, there is sometimes a backlog if you call/message on the weekend or outside of business hours, but we promise we will get back you as soon as possible.
Fantastic site to customize what you want. Love this place.
Reviewer: Kathie BardakjiDate: Jun 03, 2018Several days ago I sent a message several times because I had a question, but i never heard back from anyone. Unfortunately, I had to start the process all over again, but ultimately I placed an order. I think having a message center is wonderful, but if there is no one attending it, that is a shame.
Thanks.
Reviewer: Mary Ross R BondsDate: Jun 01, 2018After reviewing your issue, I see that you attempted to message us on a Saturday. Our customer service is currently only available Monday-Friday 9am-4pm CST and messages/calls outside of those hours are returned the next business day. Sorry for the inconvenience
Found the customizing experience easy to navigate.
Reviewer: Todd M. GarloffDate: Jun 01, 2018I love that we have a huge number of options when we're creating a design. The design tool is pretty easy to use but I don't like not being able to choose the size of the font or its placement. I worry the size might be too small. I actually wanted to order 8 different bandanas but I wasn't sure they would look as I wanted so I had to order only 2.
Reviewer: Cecilia SouzaDate: May 28, 2018Thank you for your feedback, we are always trying to improve our design tools and will definitely keep your feedback in mind as we continue to develop it
Everything was great! From the purchase to the received quickly.
Reviewer: Trevor Bergeron | Verified CustomerDate: May 28, 2018Very easy to navigate and design my selection.
Reviewer: Dennis DeboDate: May 26, 2018
























