Customer Experience Reviews

Designing my personalized item was a breeze. Looking at the large variety of options was very helpful.

Very easy to design item. Definitely user friendly website. Thank you!

This was my third trivet and each time I was very happy with the product. Designing them was so much fun and this time my daughter and I designed hers together. They make great gifts! Thank you for having such a huge choice of designs. Also it arrived earlier than estimated, which was a pleasant surprise.

Can you do no stars? I tried to place an order. I had one address for billing (me - in Connecticut) and another for sending (Alice - in New York) your website scrambled the two addresses and wouldn't allow me to edit it. I deleted and re-tried to order 3 times. The last go-round listed my recipient as both the recipient and the billing party. I called the company and was told to let the order go through with my recipient listed as the billing party. The billing party info (i.e. bill to me) would get edited on the store's end during our phone call. But the problem is, my recipient is going to get an email confirming the order (which was supposed to be a surprise) where she not only will know what the gift will be, but she will know its cost. It's completely ruined the surprise and the fact that she knows the cost of the gift is egregious. The lady on the phone was very understanding, but had no power to undo the damage. There's something badly wrong with this website and it needs to be fixed. Until then I will not be ordering from it again. An amusing side note - when I went to enter this review, it defaulted back to my recipient's name and address. I still actually don't know if she will get the gift since that tells me that things still aren't straightened out.

Like it says, design your own. Work on it till it's the way you want it. Great

Easy to create, order and received it as it looks online.

Great, fast. Thank you.

I loved the personalized tray which I gave as a gift. The recipients of this tray also loved it. The price was very reasonable. I'm sure I will order from you again. Thank you!

I only looked at the wastebaskets. Is there a penguin or octopus design? I had to start over each time I changed something on the design

Little confusing at first the design options but awesome when you get the hang of it

Very easy to find a product and design. Wouldn't change anything with that. Looking for a leopard print tea kettle that sits in top of the stove. Could not find one on your website. Would be a nice addition to your awesome collection. 😊

The site is very user friendly but it would be nice to change fabric types like leather or add piping around the edges.. just a thought

Awesome experience..I will be ordering more items to customize my home and give as gifts!!!

Absolutely loved the table cloth. It came out exactly as pictured on screen.

I love this site and customer service Traci is so sweet and helpful! I am so happy with my ordered products. They were amazing! Printed beautifully the only thing I would change which isn't much is just being able to move your picture to adjust it on the item exactly where you want it rather then it being locked in automatic place. But I love exactly how mine came out! Thank you!

Nice work, prompt delivery

No problem at all, easy and fun

Love that there were many design options to choose from.

It was extremely easy to do yourself can't wait to see the actual results!!!!!

Looks exactly how I designed it! Thanks! I will definitely visit your store again!

The design process was very easy to use and I found what I was looking for quickly. I can't wait to get these in and put them in my jeep.

Talked with Tracy on the phone and she was super sweet to help me place my order! Very very helpful and informative..I would definitely order from this company again!!

Great quality and great service. I ordered it and received them in just a few days.

Very disappointing all around from wrong product shipped to terrible customer service.

Im very happy with my purchase! It shipped very quickly and is fantastic quality. I was skeptical based on the price point that it would feel cheap, but its perfect. The printing is crisp and colors rich and vibrant. Furthermore, the customer service is excellent! I accidentally uploaded the wrong image when placing my order. I emailed the correct image to customer service, explaining my mistake and hoping they would see the email and be able to make the change before the item went into production. Within hours, they emailed back saying theyd updated my order with the correct image! It was my mistake and I would have been happy to place a replacement order if needed, but they took care of everything for me.

very simple to personalize an item.. happy with service

Love the design options and the ability to pick and view several different fonts. Very easy to use process!

Was Fast and easy to navigate website and my product arrived sooner than estimated.

quick delivery, well made product

I've ordered personalized acrylic kid mugs before for me (age 50+) and my mother, and we love them. This time, I wanted to order a set for my boss, and I'll admit that I was having trouble figuring out how to set up my design online. After a few attempts I gave up and decided to call. A rep helped me today by listening to what I envisioned, and helping me understand how to set up my design, save my item (using the ID#), and how to make changes. I am happy to report SUCCESS in that my order was placed and I'm excited to see the mugs in person. Unfortunately, by waiting too long to call for help, I missed the chance to have the mugs for Christmas.

Customizing this mug for my husband for Christmas was a breeze! The mug came quickly and was packed with care. Even though my mailman shoved the box into my tiny mailbox, the mug wasn't broken due to the excellent packaging. The mug and its image are super cute and not blurry. Highly recommend. :]

I had two minor issues with my item. The handle to the tote bag was pressed into the seal of the envelope it came in which left white lines on the bag handle. The other issue is on one side of the bag, the print was not centered and left a white strip across the bottom of the bag. It was very noticeable since the sides were in blue. But, I farm fixed both issues with a black sharpie to cover up the problems. Aside from those two quality issues, I felt the price of the bag was high for what I got.

Loved the idea to design my own products. Will be ordering again. Thank you. Keep offering good prices and great selection.

The ladybug lamp I bought was $109.93 then I applied the 15% off coupon and it made it for $93. Then the if you want free shipping the order has to be over $100 so having the coupon is pointless. The two shipping opinions for orders under $100 is $20 & $16 so it makes the total order $113.09. That's with the 15% coupon. I only proceeded with the order because it's a Christmas Present for my grandaughter and your sight is the only place to get the ladybug lamp that I needed.

My daughter enjoyed designing a mug for her dad. I was pleased you offer latte-sized mugs as most sites don't. My only complaint is that your shipping costs are incredibly expensive. $12 product + $8 shipping is tough to swallow.

Everything was great! The site to personalize it, the customer service, the prices, the shipping! I will be ordering again and recommending to friends/family. Thank you Tracy in Texas for calling me and informing me about some changes I needed to make so it would look the best.

I was able to find what I was looking for and there were lots of options to choose from. The customization process was quick and easy and my cup arrived super fast!

Only suggestion it to change the color of the T-shirt that displays the image. I wanted white letters and because the shirt was white I was not able to see the design. I had to change the color of the font to see the design.

Shopping with your site was a good experience , I received my items ahead of time ! I like that I was able to use the colors I wanted and design! I highly recommend to a friend!

GREAT EXPERIENCE using this site!! Had exactly what I was looking for. Extremely user friendly; easy to design and place order:-)

Hello, I really love my bathroom accessories! It brightens up the whole room! Seriously considering making my whole bedroom match the bathroom.

I was super excited to see all the custom things your site makes. However, the first two products i received were less than satisfactory. See my individual reviews. The glass plates were better, but for the price they should be perfect. There are imperfections on them. See attached. I would possibly order more if they didn't cost so much.

Love the product. So much to choice from

Love it!

Great and fun

I had a bit of trouble finding how to move the text, I called in for assistance it couldn't have been better. I forgot to get her name but the person who helped was exceptional, I called @ 1:34 pm (eastern time) today if that helps you know who it was. Thanks.

Everything was great while I was creating my 7 mugs.....super easy to navigate, great variety of choices, and I never lost or got frozen out of anything, which is a common problem when doing things like this on other sites. I was extremely pleased with this website and look forward to receiving my mugs! My only disappointment was that I could not get the first-time user coupon. I might have received it previously, but couldn't find it. Would you be able to apply that now to my purchase? That would be fantastic if you could and would!

great and easy ordering. Will definitely use this site again.

This is a great site! I ordered my own custom seat covers for my jeep and I love them! I ordered a steering wheel cover for a friend for Christmas. It has witches on it, she will love it!

Your design center is awful. Its extremely difficult to use. I couldn't figure out how to change the color of just a certain part.

The website is very user friendly and it's easy to navigate the site. I love the various designs and the numerous product options. The site was easy to use and easy to make the necessary changes to the design to make it your own. You need to post on social media and advertise your services. I stumbled upon you by chance.

Lunch bag design turned out better than I expected. Expands and holds more than picture shows

With my daughter's help I was able to create the waste basket I wanted for my grandson. It was fun and easy to choose from the many colors and to personalize it.

The design tool was very easy to navigate and use. I really like the design options as well, it's hard to find softball stuff. Thank you

I customized 2 laptop skins and absolutely love this idea! The only complaint that i have is that I am able to change ribbon colors but not the design colors! Maybe i missed something on how to do this but I had a teal and yellow ribbon and the design i wanted was burgundy. I had to change designs to match the ribbon. Other than that, the website is very easy to use and lots of great options!

I was having trouble with designing, after several attempts, I called customer service for assistance. She talked me through the process, so helpful, courteous and caring. I don't remember her name!

Love your site, somewhat difficult to create, but it does allow to make changes and offers many choices. Love that you can upload personal art,and pictures.

Very easy to use site and fair prices.

i love this

Very prompt service, lookef just like example, wash cloth good size for younger kids...very pleased. D