Hello Hermel, we are sorry to hear your package got lost. Unfortunately because the UPS tracking on your order showed delivered we have to open an investigation per our policies to counteract fraud. But rest assured once the UPS investigation concludes we will work with you to issue a refund or a replacement order.
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Package was lost and company didn't do anything because they had to wait for ups to investigate in the mean time they had their money and no resolution I had to figure it out on my own
Reviewer: Hermel Rosa | Verified Customer
Date: Aug 25, 2026
Product: Photo Suitcase
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