When I started my search for embroidered iron on letters, I came across you customize it's site. After exploring the page, I thought I had found what I was looking for. Custom embroidered letters to iron on a hat and shirt for my son's golf team! It was a bit more pricey than I wanted to pay, but still a great deal compared to the other sites I had found. I placed the order, waited over a week for them to come in, to find out these were simple DTF transfers. The same thing I could have made for less than a dollar. Please be extra cautious when ordering (unlike me) so you don't order the wrong item and get your hopes up while costing a pretty penny.
Hi Jenn. Even though we do our best to accurately describe the product, we understand it can be hard knowing what you are going to get when you buy online. For this reason we have our "Love It, or Return It" policy and our customer service team will be reaching out to see if you would like to return this for a refund.