Customer Service is great. They immediately responded to me concerning my "looks cheap" review with photos. They replaced my lamp shade with a better looking shade. I am pleased.
Pro: I was able to design my own shade to match my colors.
Con: My lamp shade came with bubbles and poorly manufactured. Looks like whomever put it together was in a hurry. I spent almost $40, including shipping. I expected better quality.
These shades are hand made and may have sort of small defect, but we agree that your shade does not meet our quality standards and should be refunded or replaced.