Hello Kristi, this product is intended to work this way as the part that peels off is the screen cleaner. It reattaches back to the credit card holder base (which is adhered to the phone case) using static cling. If it doesn't reattach effetively it could be because dirt got in between the layers. We recommend cleaning it with water and the static cling should work again. Our customer service team will be reaching out to make sure you are satisfied with your product.