Well made cup, but the name is printed on paper which slides into the outer edge of the cup and the inner piece of the cup slides in next to that.
You obviously need to remove the paper logo before washing the cup, but you must be very careful not to wet the paper or wrinkle it. It is not a straightforward wash and go, and eventually the paper insert WILL be compromised with all the handling. I guess Im keeping it, but expected an imprint of the name on the cup itself. Never saw this configuration beforereally dont care for it.
We are sorry to hear you were not completely satisfied with your product. Our customer service team will be reaching out to see if you would be interested in returning your product or exchanging it for one of our other items where the image is directly imprinted onto the cup.