While I love the customizablity, and the image quality is quite good for what little time I had to spend putting the image together, its just a floor mat, period.
This is nowhere near thick or sturdy enough to be called a DOORMAT. I never thought Id find one where I feel DISCOURAGED to wipe my boots in fear of ruining the image, its that fragile! Dont get me wrong, I still love it. I would be willing to pay more for a higher quality mat though. And I did appreciate that it was packaged flat and not rolled up!
We are sorry to hear our product did not meet your expectations. Because it is so difficult to communicate things like material, thickness, etc. through the internet, we have a generous return policy that allows you to return products even if they are custom made.