Beautiful Plates and Awesome Customer Service
I had originally placed an order on Nov. 7th for my design on some oven mitts for an annual family cookie baking event. The next morning I received a call from Ogie at You Customize It, calling the let me know that the recipe in my design probably wouldn't be legible on the oven mitts, and she suggested that I try to darken the print in the recipe. She also suggested a pot holder rather than the mitts because the shape might work better for my design. She sent me a link to my design so I could modify it, and told me to get back to her when I finished editing. I worked on the design over the weekend, and then I found the glass plates and decided to do those instead. I contacted Ogie on Monday (11/11) and asked her to cancel my oven mitt order and told her I'd like to order the plates instead. I received the plates only 4 days later. There was a problem with the way some of the plates turned out, so I contacted Ogie, and she had the plates reprinted for me. I already received the new plates today, and they turned out absolutely beautiful!
Thanks to Ogie and her excellent customer service, I ended up with a much nicer gift for my family cookie bakers, and I received them in plenty of time, even with a complete change in my order and a replacement order. I will definitely shop You Customize It again! Thank you SO MUCH Ogie, I love my plates!
Reviewer: Sandy | Verified Customer
Date: Nov 25, 2019
Product: Design Your Own 9.5" Glass Square Lunch / Dinner Plate- Single or Set of 4