Let me preface by saying if youre looking for a cute little accent for your pet, this is a perfect product. I am needing a more durable, practical product. After receiving the product, it doesnt seem that it will be very durable, and the bandana wrinkles around my dogs neck making it illegible. The problem may well have been my expectations, but Ill have to look for another product to serve the purpose I hoped this would. The customization process was superb, however. It was tailored well for use on a mobile device and it is truly customizable.
Hi Blayne, we are sorry to hear you didn't absolutely love your product. Our customer service team will be reaching out to determine if there is another product you would be happier with, or if it makes sense to return this product for a refund.