YouCustomizeIt's Response to COVID-19

Update: September 29, 2020

Most of our operations have returned to some level of normal, however the big looming issue is how the shipping network (UPS, FedEx, USPS) will hold up over the course of the rest of the year which is predicted to be the largest year ever for online shopping.

With many more people than normal shopping online for the holidays this year, we encourage you to shop early as shipping timelines may not be accurate and can not be guaranteed (even on historically guaranteed shipping methods like Overnight, 2nd Day, Express Saver, and Ground)

Thank you for your continued patience as we continue to test the limits of our country's shipping network.

Sincerely,
The YouCustomizeIt Team


Update: July 22, 2020

By implementing social distancing protocols and requiring masks for all staff, most staff has been able to return to our main facility and we are almost back to our Pre-COVID production times.

Some notable implications due to COVID are still in place:

  • Customer service is still running a little slower than normal because of an increase in workload and customer inquiries are still high
  • Shipping carriers (UPS, FedEx, USPS) are still running behind and are not able to guarantee delivery times, even on historically guaranteed shipping methods (Overnight, 2nd Day, Express Saver, Ground)
  • Some of our facilities are still experiencing issues related to COVID and we have done our best to note affected items on the website

Thank you so much for your continued patience and understanding as we work to get back to normal

Sincerely,
The YouCustomizeIt Team


Original Notice: March 27, 2020

Most of the YouCustomizeIt team are at home due to local "stay at home" orders. Our customer service team members are working remotely and are still able to answer any questions you may have, however response times may be slower than normal. If you are unable to reach us, please be patient and know that we are trying our best to get back to you as soon as possible.

We are still producing and shipping orders, however because we are running with extremely limited staff we can no longer guarantee delivery within the time frames the website shows. If you have questions about the status of your order, or want to know the expected production time for an item, feel free to contact us and we will do our best to ensure your order is handled to the best of our abilities.

Thank you so much for your patience and understanding during these difficult times

Sincerely,
The YouCustomizeIt Team