YouCustomizeIt's Shipping Policy

How will my order ship?

We ship using UPS and U.S.P.S., depending on the shipping method that you choose.

Our goal is to get you your order as quickly as possible. We will change the shipping option, if it means that we can get your order to you faster—unless you give us specific instructions not to do so.

For example, if you select an Express Service that will take three days to get your order to you while Ground will only take one day —we will switch your order to Ground Service and refund the difference in shipping.

Orders submitted with incorrect shipping information will need verification which may cause delays. In these cases, the above shipping policies will not apply.

If you need your order shipped by a certain date and time, please contact us and we will do everything we can to accommodate you and your timeframe. 

When will my order ship?

Products are shipped as quickly as possible after they go through production and quality control.

The shipping time may vary based on the particular product you purchase.

Please refer to your account, your order status link sent by email, or the product page for the most up-to-date information.

We provide “expected ship dates” based on the assumption of normal production and shipping conditions.

The following issues can delay a shipment and may result in your shipping estimate being inaccurate:

Contact us if you have any questions.

Holiday Schedule

We observe the folling holidays and do not ship orders on these days.

Also see USPS Holiday Schedule and UPS Holiday Schedule

When will my order arrive?

Order arrival varies based on when your order is ready for shipment and the shipping method you chose at checkout.

Contact us if you have any questions.

Do you ship outside the USA?

Unfortunately, at this time we do not ship outside of the United States.

Do you ship to APO / FPO addresses?

Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

What happens if I refuse a delivery?

If a package is refused for delivery, you will be responsible for the actual shipping charges incurred in returning the package to our facility.

Once we receive the package, we will issue a credit to the original form of payment for the purchase price less the actual shipping charges incurred for refusal of the package.

This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.

The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Damaged & Lost Shipments

Upon the arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damage to us by email within seven days of receipt of your order.

Please include images in your email that show the discrepancy or damage.

We must report all damage immediately to the carrier for inspection; therefore, we ask that you keep all merchandise in as delivered condition.

Claims issued on damaged or lost orders can take the carrier seven to 10 business days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost. With that being said, we will make every effort to correct the situation.

Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable to expedite the sending of replacements, please be assured that we will work diligently with the carrier to resolve these matters promptly..