YouCustomizeIt's Shipping Policy

Customized & Personalized products are a little different from your off the shelf products because each product is made or goes through production & quality control before it is shipped out to you! The production time varies depending on the product and how it is made.

Cost of Shipping

The cost of shipping depends on:

  1. The shipping method you choose
  2. The size / weight of the product(s) you order.

Shipping Rates

Our standard shipping are as low as $3.95 to $15.95.

Ground shipping ranges from $9 to $13

What Shipping Methods do you offer?

We offer the following shipping methods:

Express Services:

Overnight shipping
2nd Day
Express Saver

Ground

Standard*

Free Pickup at Our Pearland Office/Warehouse (8017 Fite Rd, Pearland, TX 77584)*

Free shipping on orders over $100*

*Exceptions:

Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.

Certain products do not qualify for standard shipping.

Certain products such as furniture and other large items may not be not be eligible for free shipping.

How will my order ship?

We ship using FedEx, UPS and U.S.P.S., depending on the shipping method that you choose at checkout.

Our goal is to deliver your products to you as fast as possible, so the shipping method is subject to change for quicker delivery. Meaning that we will switch your order  to the fastest delivery date (without any additional charges) and refund any difference in shipping cost.

Orders submitted with incorrect shipping information will need verification which may cause delays. In these cases, the above shipping policies will not apply.

If you need your order shipped by a certain date and time, please contact us and we will do everything we can to accommodate you and your timeframe. 

When will my order ship?

The shipping time may vary based on the particular product you purchase.  Customized & personalized products have to be made or go through production & quality control and then shipped out.

We provide “expected ship dates” based on the assumption of normal production and shipping conditions.

Please refer to your account, order status link sent by email, or the product page for the most up-to-date information.

The following issues can delay a shipment and may result in your shipping estimate being inaccurate:

Contact us if you have any questions.

Holiday Schedule

We observe the folling holidays and do not ship orders on these days.

Also see USPS Holiday Schedule and UPS Holiday Schedule

When will my order arrive?

Order arrival varies based on when your order is ready for shipment and the shipping method you chose at checkout.

Contact us if you have any questions.

Do you ship outside the USA?

Unfortunately, at this time we do not ship outside of the United States.

Do you ship to APO / FPO addresses?

Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

What happens if I refuse a delivery?

If a package is refused for delivery, you will be responsible for the actual shipping charges incurred in returning the package to our facility.

Once we receive the package, we will issue a credit to the original form of payment for the purchase price less the actual shipping charges incurred for refusal of the package.

This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion.

The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Damaged & Lost Shipments

Upon the arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damage to us by email within seven days of receipt of your order.

Please include images in your email that show the discrepancy or damage.

We must report all damage immediately to the carrier for inspection; therefore, we ask that you keep all merchandise in as delivered condition.

Claims issued on damaged or lost orders can take the carrier seven to 10 business days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost. With that being said, we will make every effort to correct the situation.

Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable to expedite the sending of replacements, please be assured that we will work diligently with the carrier to resolve these matters promptly..