Help You Customize It by RNK Shops

Frequently Asked Questions (FAQs)

How does "You Customize It" work?

Here at You Customize It, we believe in the power of customizing! From mugs to shower curtains to car seat covers, we believe that you should be able to have them look exactly the way you want. You should have the ability to change a little or change it all.

We start off with what we call a blank base product. This is the bare product before any of the personalizing comes in. It is plain and dull. You then are able to add a design to a blank base product. This makes the otherwise plain product suited to your style and personality.

You can either choose one product at a time or go all out and change a whole room! Here are some examples to get you imagining the possibilities of your journey of personalization:

How do I customize / change my design?

You are able to customize the design on your product by using our design center. First, click on the product that you wish to customize.

Next, click on the button that says "Start Designing."

You will then enter the design center. Within the design center you can change the patterns, colors, text, fonts, ribbons, frames, and layout. You can also replace text with a graphic or vice versa (for more about what exactly is in our design element library see Design Elements Library section). On entering the design center you will be in simple mode. If you wish, you can click on Simple and you will be taken into the design center's advanced mode

In advanced mode your options will all be completely visible and you will have a bit more freedom in your designing.

How much of the design can I change? What can I change / customize?

Change whatever you would like

Who can customize the design? (you the customer - we are here to help)

You! Anyone who visits our website is able to customize a design! Our design center is easy to navigate, but if you get a little lost don't worry! We are here to help! Give us a call or get on our chat and a lovely customer care agent will be right by your side with all of your questions and concerns.

What is a design? (a summary text and a full page)

A basic design is a combination of a pattern and a number of graphic elements. Our graphic elements range from ribbons to text to shapes and more. You can also have more than one pattern in your design. To read further about what exactly a design is, please click here.

What is a blank base product?

A blank base product is the product itself without the design. Blank base products are like cakes without icing, while the icing on these products would be your personalized designs.

What is a designed product?

A designed product is when you take a design and a blank base product and put them together. This is when a blank base product then has the design on it. It is the icing on the cake.

Where can I use the design center? (on any device - easier on desktop)

You can use it anywhere! If you are at home you can easily design on your computer. If you're on the go, but are wanting to finish up a design or start one, you can design on your mobile. Designing is easier on the computer, but it is very convenient to have the availability of designing on your mobile as well for last minute gifts or if you do not have a computer at home.

When can I use the design center? (24/7)

Our design center is up and running 24/7! Anytime you access our website you are able to access the design center. If you ever need assistance with the design center, our customer care agents are available on chat or by phone from 9am-4pm. This help center is not 24/7 since our agents are real people.

Why You Customize It?  (the You Customize It difference)

That's just it! We are different because YOU are able to customize your products exactly the way you want them. Our customers have full say in what they wish their product to look like. You are able to change every single element in your design.

Here at You Customize It you get to speak to live people! We work hard to keep our customers happy by helping them directly with their issues every weekday from 9am-5pm (we do have to sleep sometimes).

Will I get a proof of my product?

No?

How will know what it will look like?

You will be able to see exactly what your design will look like on the product in our preview page in the design center. This will be as close as possible to seeing what the actual product will look like in real life. You will always see this preview before proceeding to the checkout page.

Can I change my design after I have approved it?

No. Once you have approved your design it is then put into production. Make sure to look over every detail before you approve you design!

What if I can't find what I am looking for?

Can't find what you're looking for? No problem! Get in contact with us through our online chat or by phone and we will do our best to help you out! We have an enormous library of patterns and design elements that we can pull from in order to meet your designing needs. If you don't see it on our website, we may have it tucked away in our library somewhere. If you need something a little more specific and need some artwork created for you, we can do that too! Give us a call and ask away!

How do I upload artwork?

Uploading artwork is a synch! Go into our design center to get started. If you are in simple mode you will be able to click on any of the design elements (ex. Fills / patterns, content / graphics, ribbons) to open the right window. Once this window is open you will see multiple options on the left side. Choose "upload artwork." Clicking this option will bring up a new window that will allow you to drag and drop your desired artwork! In advanced mode you are able to right click on the grey words describing the design element you are trying to change (ex. background, ribbon, graphic). There will be a pop-down menu that will have an option to "upload artwork." Clicking this option will also bring up a new window that will allow you to drag and drop your desired artwork.

What type of artwork can I upload?

You are able to upload photographs, sketches, paintings, vector work, or anything you like! The file types that our system accepts are JPG, SVG, and PNG.

I have lost my design - how do I get it back?

Not sure exact answer.

What is the design elements library?

The design elements library is our vast collection of design elements. You will see a large part of this library within the design options on our website. We have a numerous amount of other designs that are not on our website as well. We like to refer to this as our design elements library. Our library is constantly expanding at a rate faster than we can upload to our site. All these designs are readily available to the customer if only they will ask, though!

What if I can't find what I need in the design elements library?

If we cannot find what you need in the design elements library we have paid services to further help you. We can create exactly what you need right here with our in-house designers. (needs expanding)