Shipping Policy

How will my order ship?

We ship using FedEx and U.S.P.S., depending on the shipping method that you choose.

STANDARD SHIPPING OPTION DOES NOT INCLUDE INSURANCE. If you choose to ship using this method, we are not responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

How are shipping charges calculated?

The shipping charges are calculated based on a number of different things such as:

On the average, our shipping charges for our ground services have been ranging from $9 - $12.

If you need your package shipped by a certain date and time please contact us and we will try our best to accommodate you and your timeframe.

When will my order ship?

Time Order Placed When it will ship.
Monday to Friday - BEFORE 12pm (Noon) CST The Same Day
Monday to Thursday - AFTER 12pm (Noon) CST The Next Day
Friday AFTER 12 pm (Noon) CST The following Monday
Saturday or Sunday The following Monday
Note: See Holiday Schedule for exceptions
Note: Orders containing custom/personalized items will take additional time before shipping due to production time.

Wooden Potty Chairs and Step Stools can take 3-7 Business days to ship.

Contact us if you have any questions.

Holiday Schedule

We observe the folling holidays and do not ship orders on these days.

Also see FedEx Holiday Schedule

When will my order arrive?

We are located in Texas - so on average Ground orders are delivered within 3 working days (Tuesday-Saturday).

FedEx Ground Shipping Days. We are located in Houston, Texas. Business Days does not include weekends!

Refusal of Delivery

If a package is refused for delivery, the customer will be responsible for actual shipping charges back to our store. Once we receive the package back in our facility, we will issue a credit to the original form of payment for the purchase price less the actual shipping we incurred for the refusal of the package. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.

Domestic USPS Priority & First Class Mail:

** THESE SERVICES DO NOT OFFER A DELIVERY SERVICE GUARANTEED AVAILABLE DATE. **

That means we do not have an estimated time of delivery. We will ship them using delivery confirmation, which will give you limited amount of tracking.

We do not offer, at this time, a signature confirmation request. If you need this service, we offer it through FedEx, please contact us if you need this specific option.

We DO NOT offer insurance at this time. If you choose to ship using this method, you are responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

U.S.P.S. does not have the ability to change the address once it has been shipped.

Do you ship outside the USA?

Yes, we do.

We ship to almost all countries via U.S.P.S International or FedEx International. All international customers are responsible for any customs charges, duties, or any export fees for importing from the United States . Potty Patty only charges for shipping cost.

If the country you are looking for is not available, please contact us with the heading "Country Request" and we will respond to your request in a timely manner.

Contact us you have any questions

How do returns and exchanges work outside the US?

Returns - We will accept returns for all international purchases. International returns will follow the Potty Patty return policy. The buyer will pay for the shipping for the return and the return will be credited to the buyer minus the restocking fee.

Exchanges - Because of the high shipping cost of international shipping we do not pay for return shipping on exchanges. If an international customer wants to exchange a product the customer will be responsible for the shipping to our company and the shipping back to the customer. We will not pay for any international shipping.

We do strive for 100% excellence, however, If the order is a personalized product and Potty Patty has made a mistake, Potty Patty will refund the international customer the cost of the product. If the customer wants the product redone instead of a refund, the international customer will have to pay upfront the shipping cost before the product is made.

Please remember we never refund shipping cost for any reason.

Do you ship to APO / FPO addresses?

Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.