Return Policy

Note: If outside US, please read: How do returns and exchanges work outside the US?

30 Day Satisfaction Guarantee!

  1. If you are not completely satisfied with your purchase, you may return any merchandise in "unopened, new, and unused" condition within 30 days of receipt for a refund, excluding shipping fees.
  2. To ensure product integrity AND for health, hygiene and sanitary reasons we are unable to accept returns on any kind of personal items such as potty training pants, potty seats, potty chairs, urinals, etc. - anything that may have come in contact with urine or feces if the original packaging is not fully intact.
  3. For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied. This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs and any personalized items.
  4. "Unopened, new, and unused" means resale-able condition, not used, worn or dirty.
  5. We cannot refund original shipping fees or the cost of return shipping.
  6. A restocking fee of 15% upto a maximum of $8 will be applied to all returns.
  7. Exchanges may incur additional shipping charges.
  8. All returns and refunds are subject to final approval from our Customer Service Department.
  9. Understandably, personalized and custom made items cannot be accepted for return. We understand that everyone makes mistakes, so take special care when reviewing your order for personalization. Check your spelling, dates and names carefully. In the event that you made an error and need a replacement, we do offer a 15% discount off the original retail price on the replacement to try to help. Of course, if we made the error, we will replace your order free of charge to you. All exchanges must be made within 30 days of receipt.
  10. Please allow 1-2 weeks for your return and credit request to be processed.

Return Instructions

All returns must have a Return Merchandise Authorization (RMA) number. To obtain your RMA number:

  1. Please Contact us with the following information:
  2. We will email you an RMA number within 2 business day. Returns WITHOUT an RMA number will only receive a 50% refund.
  3. Please print and include the RMA email with and mail the parcel to:
    Potty Scotty
    8017 Fite Rd
    Pearland, TX 77584
  4. Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item(s), minus a restocking fee of 15%, up to to maximum of $8, and any other additional shipping charges.

Damaged & Lost Shipments

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Defective Products or Missing Components

We are committed to providing the best quality merchandise and vend only top quality product from reputable manufacturers who indemnify the quality of their product.

Most, but not all, products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.

We will work diligently with the manufacturer to take care of your service needs by providing part replacements.

Potty Scotty reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.

Please note that we are unable to express ship replacement pieces.

If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, Potty Scotty will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

Heat Transfers

If the heat transfers are found defective in manufacturing, our liability will be limited to replacement of an equivalent amount of the purchased product. The transfers bear no warranty whatsoever.

**IMPORTANT** Recommendations for application of heat transfers are based on our companies experience using professional equipment. Since our company has no control over conditions of storage, equipment, or substrate once the transfers have left our facility, pre-testing is the responsibility of the buyer. We are not responsible for replacement to any damaged goods the buyer is applying the transfer to.