All returns must have a Return Merchandise Authorization (RMA) number. To obtain your RMA number:
Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.
We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.
Claims issued on damaged or lost orders can take the carrier 7-10 days to process.
Once a claim has been initiated and processed, a replacement will be sent.
We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.
Lost packages are usually located by the carrier and delivered.
To avoid duplicate shipments, replacements will be sent after the claims process is complete.
Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.
We are committed to providing the best quality merchandise and vend only top quality product from reputable manufacturers who indemnify the quality of their product.
Most, but not all, products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.
We will work diligently with the manufacturer to take care of your service needs by providing part replacements.
Potty Patty reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.
Please note that we are unable to express ship replacement pieces.
If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.
After 30 days of receipt, Potty Patty will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.
If the heat transfers are found defective in manufacturing, our liability will be limited to replacement of an equivalent amount of the purchased product. The transfers bear no warranty whatsoever.
**IMPORTANT** Recommendations for application of heat transfers are based on our companies experience using professional equipment. Since our company has no control over conditions of storage, equipment, or substrate once the transfers have left our facility, pre-testing is the responsibility of the buyer. We are not responsible for replacement to any damaged goods the buyer is applying the transfer to.